For all emergencies, please call 911.

The City of Kendallville 311 tickets are generally reviewed during normal business hours, 7:30 a.m. to 4 p.m., Monday through Friday.

The purpose of this system is to enable greater efficiency, accountability and transparency into non-emergency services while maintaining the highest possible level of customer service. Many issues with municipally maintained items may be reported using this system.

There are four steps to creating a service request ticket.

1. Log into the system or create an account – we need you to log in so that we can respond to you more easily.
2. Select a Service Type – each service request type will be routed to the appropriate department or team member within the city.
3. Create a Request – enter detailed information about your request, including the location of the issue.
4. Review and Submit – after describing your request, you can then review and submit. You can then log into the Portal to manage and see the progress of your request.